Fix payment bug, such every bit declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the effect you're experiencing below:

"Your transaction cannot be completed"

A diverseness of unlike situations may trigger this message. Try these suggestions to resolve the event:

  • If this message is followed by instructions for submitting additional data to us, please practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the accost recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments eye, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop computer, try the transaction using the Google production'southward website.
    • If yous're using a mobile device, try using the product'south mobile app (if an app is bachelor).
  • If you lot're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the society once more.
    • Try creating a new Google account if you don't already take one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired bill of fare"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another grade of payment."

Note: These steps also utilise if you see the fault message "Your payment didn't go through. Please effort a different payment method or try once more later."

Effort the following:

  1. Bank check to come across if your payment method is up to appointment. If it isn't, update it in the Payments center, and then try your purchase again.
  2. Brand sure yous have plenty money in your business relationship for the buy.
  3. If y'all're still having issues, contact your bank to see if there's a problem with your business relationship.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an effect with your business relationship"

If you see this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more data to protect your account against fraud.
  • We need a fiddling more information to comply with EU law (European customers only).

To prepare the issue, try the post-obit:

  1. Get to the Payments centre.
  2. Have activeness on any errors or requests in the payments center.
    1. You might demand to verify your identity earlier you can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment information are up to engagement.

"Unable to process payment: Low card residue"

You might not have enough funds in your account to brand the payment. Check your account residuum or contact your bank.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You lot must verify the card earlier you tin use it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary charge on your carte du jour argument along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit code.

If you endeavor to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than 2 days: Check your card statement. Yous should notice a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Carte du jour is grayed out & says "card is ineligible"

Y'all tin't utilize this bill of fare for this purchase. Try to brand the buy again with a dissimilar card.

If the card yous want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments contour

Larn more about what to do if you temporarily or permanently closed your payments profile.

If yous're nevertheless having trouble, contact support.

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